Free Standard Shipping on orders over CAD100 (excluding taxes) in Canada, CAD150 to USA.

We offer a flat rate for all shipments. All orders are mailed in discreet plain looking packages.

• Same Day Shipping on orders received by 2:00 p.m. Pacific Standard Time.
• Orders received Monday through Friday after 2:00 p.m. PST are processed the next business day.
• All orders placed after 2:00 p.m. PST on Fridays, during weekends and Federal & BC Holidays, are typically shipped on the following Monday or business day.

Shipping Charges within Canada & USA

The shipping charges displayed above are for orders weighing less than 2 LB or 1.0 KG; heavier and/or oversized items may incur additional shipping fees which will vary depending on the exact size and weight of your order. You will be notified by email or phone if additional fees need to be charged to your account to cover shipping surcharges.

Orders delivered by Canada Post or USPS (Expedited Parcel or Xpresspost) can only be left in what is deemed to be a secure location. If no one is available to accept the package, and if a secure drop-off location is not available, then a card will be left informing you that the package is waiting to be picked up at the nearest post office.

All our shipments are insured and trackable. Once your order is shipped, usually within 24 hours from the order is placed, we will email you the shipping information including a tracking number. You can track your package's status to find out when you can expect it.

Delivery Time

Free Shipping applies to Canada & US shipments & one shipping address per order. The service is Expedited Parcel carried by Canada Post in Canada, and USPS or UPS Ground to USA. The shipment is trackable, and generally delivered in 2-6 (3-8 day to US) business days.

Orders is guaranteed delivered on the next business day by UPS Express Saver to most metropolitan areas. For some remote/rural areas, it may take extra one or two days to deliver, and the shipping surcharge may apply.

All orders are shipped from our warehouse in Vancouver, BC. When a delivery time range is indicated, for example, UPS Ground 2-6 days, the closer your area is to us, the faster your order will deliver. For example, UPS Ground delivers to major cities in BC in 1 day, to Alberta and Saskatchewan in 2 days, Manitoba in 3 days, Ontario and Quebec in 4 days, etc.

"Day" mentioned here means "business day" that excludes Saturday, Sunday, national and provincial holidays.

Shipping and Billing address

Please ensure that your shipping address is correct and complete. If your address is an apartment, condominium, or commercial building, please include your apartment or suite number.  If your order is delivered to a business address, please include the business name for easier delivery.

If a buzzer number is necessary to enter your building, please include it as well.

 If your package is undeliverable due to incorrect address, your package will be returned or abandoned. It is customer's responsibility for the charges occur, including the shipping and return shipping cost, tax and/or other charges.

Please also make sure that your billing information is exactly the same as the information on file with your bank; otherwise, your order may be delayed or cancelled.

If you notice any errors with your order please contact our Customer Service department immediately.

For US Customers

Shipping charges shown above apply to Continental USA only. Extra charges apply for orders to Hawaii, Alaska, and Puerto Rico. Please provide a street address for delivery by UPS. If you only have a PO Box address, please select a shipping method by post office.

Currency - All prices listed are in Canadian dollars. Your credit card or PayPal statement however will show our charge (billed as Fabove.ca) in your currency, USD. The dollar amount in your invoice will be converted to USD on the day that you make your payment. To convert from and to Canadian dollars at the latest exchange rate, you can use Bank of Canada's Currency Converter. This currency conversion tool gives you an estimate NOT a guaranteed rate.

Sales Tax - No Canadian Sales Tax will be collected on US orders.

Credit Card Verification - Please be sure to provide all of your correct billing information on the order form, including the exact name on the credit card, your exact billing address and your phone number. This information should be the same as the information that appears on your monthly credit card statement and bank record. If our online system can not verify the transaction and we will need to request further information from you. All information provided to us is confidential.