Customer Service

Fabove Store Vancouver

Established in 2001, Fabove has serviced hundreds of thousands of satisfied customers all over the world. We are located in Vancouver, British Columbia, and offer fast shipping in Canada, and internationally.

We have a longstanding commitment to provide our customers with the best possible service, do everything we can to make our customers feel welcome, respected and comfortable. Please browse the help topics below,  if you can't find answers you're looking for, please feel free to contact us.

 

   
Fast Most orders arrive in 2-5 days in Canada, 4-9 days to US!
Discreet Orders are shipped in plain packaging
Confidential Customer information is never shared
Safe Secured 256-bit encrypted web server for data transfer
   

Store Location and Driving Direction

1540 Rand Ave.
Vancouver BC
V6P 3G2

Directions:

If you are coming from downtown Vancouver, the easiest way is to take Granville St. all the way to SW Marine Drive. When you get to the end of Granville Street, cross SW Marine Drive and come down the little hill in front of you called Milton Street. Rand Ave will be the first street on your right. We are located in the 2nd parking lot. Click to view a Map of our location.

Business Hours:

Monday - Friday: 9 AM - 4 PM
Saturday, Sunday: Closed

Holidays and Closure

Due to a special event, we're closed on June 8 - 9, Thursday and Friday, and will resume on Monday, June 12.

We are closed on the following holidays.

Holiday 2017 2018
New Year's Day Sunday, January 1 Monday, January 1
Family Day Monday, February 13 Monday, February 12
Good Friday Friday, April 14 Friday, March 30
Easter Monday Monday, April 16 Monday, April 1
Victoria Day Monday, May 22 Monday, May 21
Canada Day Saturday, July 1 - Monday, July 3 Monday, July 2
British Columbia Day Monday, Aug. 7 Monday, Aug. 6
Labour Day Monday, September 4 Monday, September 3
Thanksgiving Day Monday, October 9 Monday, October 8
Remembrance Day Saturday, November 11 - Monday, Novemerber 13 Sunday, November 11 - Monday, Novemerber 12
Christmas Day - New Year Holidays December 23, 2017 - Jan. 2 2018 December 22, 2018 - Jan. 3 2019

FAQs

I am attempting to place an order, but it is asking me to input my billing information (name, address, etc.) when I press "Place Order" button. I have already filled out all fields in in the billing section. Re-filling all of these fields has the same effect. Is your system is functioning properly?
Please go back to the Shopping Cart page, then proceed to checkout page. If your billing information is same with your shipping information, please leave "Ship to this address" checked; if you unchecked the option, you have to enter all required fields of billing information. 
The above error happens when the option is unchecked, the billing information not entered, but "Place Order" button pressed. After the error occurred, you will have to refresh the checkout page, or start over again from the Cart page.

I just checked the tracking on my package, or I just received an email from Canada Post, and it said my order was delivered but I was home all day and did not receive anything. What happened?
Packages shipped through Canada Post may show a status of "delivered" before you actually receive your shipment. This status provided by Canada Post can indicate your shipment arrived at the local postal office for delivery. Please allow an additional 1-2 days for your package to arrive. If you do not receive it after 2 business days, please contact us to open a formal trace.

I placed an order on your website last week, but have not received any email. Has my order shipped? Do you have a tracking number?
Upon the completion of your order we will send you an order confirmation by e-mail, and another e-mail when your order is shipped (usually within 24 hours), in which a tracking number will be provided. If  you do not receive these emails, please check your email account's junk mail folder,  or contact us immediately.


Customer Reviews

I can't begin to explain how great your products are, and what they mean and have done for me. I have purchased Couvre, Dermatch, and Toppik and they absolutely give me the appearance of a natural looking full head of hair, exceeding by far what any kind of toupee worth a thousand dollars could ever do. I am meticulous in my appearance, and with very little trial and experimentation, the application quickly becomes very easy. I am totally and completely satisfied! -- Jonathon, Jan. 10, 2015

For my first time using Fabove.ca I was really impress with the quality of service and the quality of the product. Thank you and I will be recommanding this website! -- Renee, Jul. 22, 2014

The reason I chose to purchase with Fabove.ca was because of the great prices, the information and the top 10 flat iron list based on previous customers. I thought that was a great option. - Melissa, Oct. 4, 2013

This is the first time I have shopped at Fabove.ca. My experience so far has been excellent. The site is easy to navigate. The speed at which I was able to locate what I was looking for and make my purchase was very quick. Product information was also provided in a clear manner. The last time I shopped on-line I feel as though I was deceived by the company and I will never shop with them again. Additional hefty costs were added after I had entered my payment information and there was no way to cancel the order at that point. The Fabove.ca site clearly displayed the total cost of my purchase including shipping, tax etc. prior to my having to enter my payment information. So that was a huge improvement from my previous very negative on-line shopping experience (at a different site). So far so good! -- Z. Qiu, Apr. 2, 2013

It's truly a pleasure to shop at Fabove. Huge selection of whatever you are shopping for, knowledgeable staff, easy checkout plus outstanding customer service. -- Pamela, Nov. 25, 2012