Return & Exchange
Return or exchange can be accepted for unopened products only. If you change your mind and decide you no longer want a product, or want to exchange it for another one, please ship it back to the following address along with your invoice and a brief note within 30 days from the date of your purchase.
Fabove Product Returns
1540 Rand Ave.
Vancouver, B.C.
V6P 3G2
Canada
When you return the products please keep these important points in mind:
- Products should be in the original and unopened condition;
- It is returned within 30 days from the date on your invoice;
- You must return all products and accessories at your own expense. If you bought multiple quantities and used part of them, we will refund the unused portion only. If there were a volume discount, refund amount will be determined by the quantity actually consumed;
- Shipping is not refundable. For an order with discounted or free shipping, the actual shipping charge will be deducted from the full order amount.
- For USA/International customers: please declare the package as Return Product with a value less than $20; otherwise there will be extra Canadian tax/duty.
We will process your return/exchange within 2 business days after receiving your
return. We will issue credit to your original credit card account (credit card order) or send you a check (order with check or money order) if there is a balance.
In the case of shipping damages, please contact the carrier or our customer service department.
Please use a registered mail, or a trackable shipping method, and prepay the shipping cost to ship back the
package. If your account is not credited within a reasonable time, please contact our customer service department.
Warranty Service
Some appliances/devices are warranted against functional defects in design, materials and workmanship, provided they are properly operated under conditions of normal use. The foregoing warranty shall not apply to normal wear and tear, or if the product has been altered, disassembled or repaired, or if the product has been subject to abuse, misuse, negligence or accident.
We only provide warranty service to the customers who buy directly from our company. While under a valid warranty period, please prepay the shipping charge and return the defective product to us with the original invoice and a brief note mentioning the return reason. It will be repaired or exchanged for one of same or similar model, free of charge.
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