1-888-833-4247 | Open Mon. - Fri. 9:30AM - 3:00PM PST
Free Shipping Above CA$100
Return or exchange can be accepted for unopened products within 30 days from the date of your purchase only.
If you change your mind and decide you no longer want a product, or want to exchange it for another one, please ship it back to the following address along with your invoice and a brief note within 30 days from the date of your purchase:
Product Returns
1540 Rand Ave.
Vancouver, B.C.
V6P 3G2
Canada
When you return the products please keep these important points in mind:
Please pack your return shipment securely, use a registered mail, or a trackable shipping method, and prepay the shipping cost to ship it back . We will process your return/exchange within 2 business days after your return is received and inspected. We will issue credit to your original credit card or PayPal account (credit card or PayPal order) or send you a check (order with check or money order) if there is a balance. If your account is not credited within a reasonable time, please contact our customer service department.
While your order may be shipped from our third-party partner, any returns or exchanges should be sent directly to us.
Damaged, Undeliverable, Unclaimed or Refused Packages
In the case of damages, deficiencies or any product issue, please contact our customer service department within 24 hours of the receipt of your order.
If your package is undeliverable due to incorrect address, unclaimed or refused, it will be returned or abandoned. It is customer's responsibility for the charges occur, including the original shipping and return shipping cost, and/or tax and/or other charges.