Shipping Alert Due To COVID-19
During these uncertain times, we will continue to open for business, but have these service updates:
1. Curbside Pickup Orders - Please order online first, and wait for our pickup ready notification. Once you arrive, please call 604-677-6680 to pickup your order at the front door.
2. Online Orders for Delivery - Will ship normally, but might expect 1-2 days delay for processing. Delivery Time Guarantee is suspended from all couriers. Accordingly we can't guarantee the delivery time. Customers should anticipate parcel delays for the foreseeable future.
We wish you safe and healthy!
Free Standard Shipping by Canada Post Expedited on orders over $100 (excluding taxes) in Canada. For Canada shipments only, one shipping address per order.
We offer a flat rate for all shipments. Available shipping methods and costs will display on Checkout page after entering all required information. All orders are shipped in discreet plain looking packages.
- Same Day Shipping on orders received by 2:00 p.m. Pacific Standard Time.
- Orders received after 2:00 p.m. PST on Monday through Friday are processed the next business day.
- Orders received after 2:00 p.m. PST on Fridays, during weekends and Federal & BC Holidays, are shipped on the following Monday or business day.
Shipping Charges and Delivery Time in Canada & USA
|In-store Pickup||0.00||Same day|
|Canada Post Expedited||
(Order amount under $20)
|1 - 7 days|
(Order amount $20.00-99.99)
( Orders above $100)
|Canada Post Xpresspost||16.95||1 - 3 days|
|FedEx Economy||23.95||1 - 3 days|
|UPS Ground||19.95||1 - 6 days|
|UPS Express Saver||39.95||Next day|
|Standard (UPS or USPS)||
(Order amount under $100)
|3 - 8 days|
(Order amount above $100)
|UPS Express Saver||79.95||Next day|
The shipping charges displayed above are discounted rates for orders weighing less than 2 LB or 1.0 KG; An order with heavier, oversized items and/or going to a rural/remote area may incur additional shipping surcharge. You will be notified by email or phone if additional fees need to be charged to your account to cover shipping surcharges.
Orders delivered by Canada Post or USPS (Expedited Parcel or Xpresspost) can only be left in what is deemed to be a secure location. If no one is available to accept the package, and if a secure drop-off location is not available, then a card will be left informing you that the package is waiting to be picked up at the nearest post office.
All shipments are insured and trackable. Once your order is fulfiled, usually within 24 hours from the order is placed, we will update your order status online and send you the shipping notification including a tracking number. You can track your package on your order status page, or carrier's website.
Standard shipping, Expedited Parcel by Canada Post in Canada, and USPS or UPS Ground to USA, generally delivers in 1-7 (3-8 to US) business days. Please allow extra 1-2 days for delivery during busy holiday season, between middle November to late December.
For the remote/rural areas, it takes extra days to deliver, and in some cases the shipping surcharge may apply.
FedEx Economy delivers in 2-3 days.
UPS Express Saver is guaranteed to deliver on the next business day to most metropolitan areas. For some remote/rural areas, it may take extra one or two days to deliver, and the shipping surcharge may apply.
Most of orders are shipped from our warehouse in Vancouver, BC. When a delivery time range is indicated, for example, UPS Ground 1-6 days, the closer your area is to us, the faster your order will deliver. For example, UPS Ground delivers to major cities in BC in 1 day, to Alberta and Saskatchewan in 2 days, Manitoba in 3 days, Ontario and Quebec in 4 days, etc.
"Day" mentioned here means "business day" that excludes Saturday, Sunday, national and provincial holidays.
Shipping and Billing address
Please ensure that your shipping address is correct and complete. If your address is an apartment, condominium, or commercial building, please include your apartment or suite number. If your order is delivered to a business address, please include the business name for easier delivery.
If a buzzer number is necessary to enter your building, please include it as well.
Please also make sure that your billing information is exactly the same as the information on file with your bank; otherwise, your order may be delayed or cancelled.
If your package is undelivered due to incorrect address, or refused when delivery, or not claimed when a notic card was left, your package will be returned. It is customer's responsibility for the charges occur, including the original shipping and return shipping costs, tax and/or other charges.
If you notice any errors or damage with your order please contact our Customer Service department immediately, within 24 hours of delivery.
For US Customers
Shipping charges shown above apply to Continental USA only. Extra charges apply for orders to Hawaii, Alaska, and Puerto Rico. Please provide a street address for delivery by UPS. If you only have a PO Box address, please select a shipping method by postal service.
Currency - All prices listed are in Canadian dollars. Your credit card or PayPal statement however will show our charge (billed as SP*Fabove or Fabove.ca) in your currency, USD. The dollar amount in your invoice will be converted to USD on the day that you make your payment. To convert from and to Canadian dollars at the latest exchange rate, you can use Bank of Canada's Currency Converter. This currency conversion tool gives you an estimate NOT a guaranteed rate.
Sales Tax - No Canadian Sales Tax will be collected on US orders.
Credit Card Verification - Please be sure to provide all of your correct billing information on the order form, including the exact name on the credit card, your exact billing address and your phone number. This information should be the same as the information that appears on your monthly credit card statement and bank record. If our online system can not verify the transaction and we will need to request further information from you. All information provided to us is confidential.
Click here for International Shipping Information.